Salon Policies and FAQ’s
By booking an appointment, clients are agreeing to the following terms and conditions:
Published or quoted service fees are provided as a general guide and cannot be guaranteed without consultation in the salon. Clients should be prepared to share detailed information and photos of the desired look/style they wish to achieve during consultations so stylists can make recommendations for the type of services required to achieve that look/style.
After salon services have been delivered, no refunds will be offered if clients change their mind about the look/style they said they wanted to achieve during the consultation. If a client is dissatisfied with the service they received, reasonable efforts will be made to make adjustments.
Any and all adjustments will be determined on an individual basis at the sole discretion of management and require the involvement of the client as well as the stylist.
Mavrichi Hair Boutique is not responsible for any adverse reactions caused by any packaged food, and/or beverages clients consume at the salon that they have purchased elsewhere. Clients are encouraged to arrive 10 minutes early so they will have ample opportunity to relax prior to their appointment.
Appointment Cancellation & No Show Policy
We kindly ask that if you wish to cancel your appointment that you give us at least 48 hours notice. Any booking fees given for services will be lost if 48 hours is not given. If you book your appointment by way of our online booking system and do not adhere to our 48 hour cancellation the salon reserve the right to charge you up to the balance of your booking left to pay in salon by way of your online payment method.
In the event you do not show up to your appointment, you will lose any booking fee paid to secure the appointment and you will be required to give a booking fee for your next appointment. If you miss three consecutive appointments without contacting the salon, you will be unable to schedule future appointments. If you booked your appointment using our online booking system and do not show up for your appointment the salon reserve the right to charge you up to the balance of your booking left to pay in salon by way of your online payment method.
This policy is in place out of respect for our staff members and clients. Cancellations with less than 48 hours notice are difficult to fill.
Deposits for Appointments
We are sorry we have to take deposits for appointments at Mavrichi Hair Boutique. All of our talented team are self-employed and ‘No Shows’ to appointments really impacts their income. When bookings are made over the phone a 50% deposit is payable for all colour appointments and/or services. When bookings are made via our online booking system a full payment it’s required. Deposits will be deducted from your bill in the salon. Deposits are fully refundable / Transferable if 48 hours notice is given for any cancellations. Please see our lateness policy as deposits will be forfeited if you are past the cut off time to carry out your appointment.
If for any reason you are running late for your appointment please call us on 02072288632. We work very hard to schedule the right amount of time for each service. Accommodating late guests is often impossible without disrupting every other guest scheduled that day. Please be aware in the unfortunate event you are late, we cannot guarantee that your services will be performed that day. Lateness of 10 minutes or more may require rescheduling your appointment for another day and the loss of your deposit.
If after your appointment you are not satisfied with your service, we ask you to please contact the salon within 3 days of that service. We would like every opportunity to meet and exceed your expectations, as we value you as a client. If you have simply changed your mind or if you return after 5 days, normal charges will apply. If you have altered or attempted to alter a hair colour or cut yourself or by a third party this guarantee becomes null and void. In the event you do not show up to your appointment, you will lose and deposit paid to secure the appointment and you will be required to give a deposit for your next appointment. If you miss three consecutive appointments without contacting the salon, you will be unable to schedule future appointments.
If a skin test is required for your colour services and you fail to have one done, then we have no choice but to cancel your appointment. Skin tests must be carried out 48 hours or before your appointment. At Mavrichi Hair Boutique we insist on following the rules and regulations of the manufacturers that supply our colour for your own safety and well being.
A skin test is required for all new clients that have not had colour with us before and also for existing clients that have not had colour with us in the last 3 months.
It is very rare for a reaction to occur but if it does it can be very severe and can even cause hospitalisation – this is a risk that we are not willing to take.
Colouring Hair When Pregnant
NHS guidance states that chemicals in permanent and semi-permanent hair dyes, including those that contain bleaching agents, are not highly toxic. Although there’s only limited research, most of the evidence shows that it’s safe to colour or bleach your hair while pregnant. Many women decide to wait to dye their hair until after the first 12 weeks of pregnancy, when the risk of chemical substances harming the baby is much lower. At Mavrichi Hair Boutique, we support this mind set and do not carry out any colour services on clients who are still in there First Trimester.
Please speak with your doctor for more information about colouring your hair when pregnant.
If you require a chaperone to accompany you to your appointment please let our front of house team know. We are a small boutique salon with limited space for our clients to relax. If you anticipate someone accompanying to the salon please notify us in advance.
The company will not accept any responsibility for the loss or damage (including clothing) to any personal belongings that you bring to the salon with you. While the Mavrichi Hair Boutique team will always endeavour to keep your personal belongings safe and undamaged we cannot accept any responsibility for loss or damage of your personal possessions while on the premises.
We do take every precaution possible to protect your clothes from colour but we would advise you to wear something appropriate to avoid disappointment. High necklines and collars are best avoided. Bag hooks are provided at every styling station for you to use as we are dog-friendly and even through our best efforts hair colour can get on the floor and transfer.
We highly recommended not to wear expensive clothing while getting your hair coloured at the salon.
Extra Long & Thick Hair or not been to the salon for over 3 months
We kindly ask that you let us know at the time of booking your appointment if you are have extra long hair or thick hair as we may need to book extra time on to your appointment to achieve your desired look. If you do not tell us and our standard appointment time is not long enough we will have no choice but to reschedule your appointment and you will lose any deposit paid. Please be aware that there is an extra charge for long/thick hair of £30 – £50 per service. This is purely because we have to book out more time and use an extra product in the hair.